Boston Coffeehouse® Privacy Policy

Last Updated: [9/23/2025]

1. Introduction & Scope

Boston Coffeehouse® (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us through our websites, mobile applications, in-store experiences, catering services, and other offerings (collectively, the “Services”).

2. Information We Collect

We may collect personal information in the following ways:

• Information you provide. When you create an account, place an order, join our rewards program, sign up for catering, or contact us, you may provide your name, email, phone number, address, payment details, order history, and preferences.

• Information collected automatically. We may collect data such as device details, IP address, browser type, operating system, location data (if enabled), and browsing activity through cookies and similar technologies.

• Information from other sources. We may receive information from trusted partners, payment processors, or social media platforms when you interact with Boston Coffeehouse® through those services.

3. How We Use Your Information

We use the personal information we collect to:

• Provide and improve our Services;

• Process and deliver your orders;

• Manage your Boston Coffeehouse® Rewards account;

• Personalize your experience and recommend menu items;

• Send promotional offers, newsletters, or updates (with your consent where required);

• Prevent fraud and ensure the security of our systems;

• Comply with legal obligations.

4. How We Share Your Information

We may share information in the following circumstances:

• With service providers that support our operations (e.g., payment processors, delivery partners, IT and marketing providers);

• With affiliates and partners to support promotions, catering, and business operations;

• As part of a business transaction, such as a merger or acquisition;

• When required by law, regulation, or to protect Boston Coffeehouse®, our customers, or the public;

• In aggregated or anonymized form that does not identify you personally.

5. Cookies & Similar Technologies

Boston Coffeehouse® uses cookies and similar technologies to:

• Remember your preferences;

• Track site and app usage;

• Improve your ordering and browsing experience;

• Deliver relevant promotions and advertising.

You can manage cookie preferences through your browser or device settings.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you;

• Request correction or deletion of your data;

• Opt out of marketing communications;

• Restrict or object to certain uses of your data;

• Request portability of your information.

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law.

8. Security

We use reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

Boston Coffeehouse® does not knowingly collect personal information from children under the age of 13. If we learn that we have done so, we will delete it promptly.

10. International Data Transfers

If you access our Services from outside the United States, please note that your information may be processed in the U.S., where privacy protections may differ.

11. Notice of Privacy Rights (U.S. Residents)

If you are a U.S. resident, including a resident of California, you may have additional rights under state privacy laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights may include:

• Right to Know. You have the right to request details about the categories and specific pieces of personal information we collect, use, disclose, or sell.

• Right to Delete. You may request that we delete the personal information we hold about you, subject to certain exceptions (such as completing a transaction or complying with a legal obligation).

• Right to Correct. You may request corrections to inaccurate personal information.

• Right to Opt-Out of Sale/Sharing. Boston Coffeehouse® does not sell your personal information for monetary gain. If in the future we share data for cross-context behavioral advertising, you will have the right to opt out.

• Right to Limit Use of Sensitive Personal Information. If we collect sensitive personal information (e.g., precise geolocation or payment credentials), you have the right to limit its use to necessary business functions.

• Right to Non-Discrimination. We will not discriminate against you for exercising your privacy rights (for example, by denying products, charging different prices, or providing a lower quality of service).

Submitting a Request

To submit a privacy request, please contact us at:

• Email: customerservice@bostoncoffeehouse.com

• Phone: 386-490-1022

• Mailing Address:
  Boston Coffeehouse®
  120 S. Woodland Blvd., Suite 200
  DeLand, FL 32720

To verify your identity, we may ask you to provide certain details before fulfilling your request. Authorized agents may also submit requests on behalf of residents if proper documentation is provided.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date. If changes are material, we will provide additional notice as required.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Boston Coffeehouse®
120 S. Woodland Blvd., Suite 200
DeLand, FL 32720
Email: customerservice@bostoncoffeehouse.com
Phone: 386-490-1022